faq

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You can also check our Frequently Asked Questions section below for help in finding an immediate answer to our most commonly asked questions.

 

How to Tracking Your Orders?

 

Return and Exchange Policy

 

Obtain a Return Merchandise Authorization (RMA) Number

 

About billing / shipping address mismatches

 

Shipping Information

 

Quality & Authenticity - Purchase a Certificate of Authenticity

 

How to Get Jade Bangles Onto Your Wrist?

 

How To Pick The Right Size on Your Bangle

 

Baby / Childrens bangle Size Guide

 

Millimeters to inches conversion calculator

 

Ring Size Equivalence Table

 

Necklace Size Guide

 

Tips on Taking Care of Your Fine Jewelry

 

To Purchase a Special Orders

 

Symbolization: The use of symbols to convey meaning    

 

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Call the Jadeshop.com Customer Loyalty Team
Weekday hours: 11AM - 5PM Pacific Time at 
(800) 699-5233
Email to: the Jadeshop.com Customer loyalty Team